Refund policy

 

Return Policy

We have a 25-day return policy, which means you have 25 days after receiving your item to request a return.

To be eligible for a return, item(s) must be returned to us unused with all Belle Perle tags and labels still attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns that do not meet our policy will be sent back to you.

To start a return, you will first login into your customer account on www.belleperle.com. From the customer portal, you will navigate to your orders and select the order you would like to request a return for. Please specify the reason for your return and any additional information with your request. BELLE PERLE will then review your request and either approve or deny the return.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your return is denied, we will send you a follow-up notice as to the reason for the denied request.

You can always contact us for any question(s) regarding our Return Policy at info@belleperle.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and remedy the issue.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@belleperle.com.